Customer service center

Ordering information

General

1. We accept online orders as well as phone orders (delivery will be in our office in Abbasia).
2. All prices stated do not include transportation costs which shall be borne by customers.

Order Status

When you place your order, it will go through a series of steps during fulfillment.

1. Pending: Your order is submitted to us but without checkout.
2. Confirmed: Your order is accepted by us.
3. Processing: Your order is under processing.
4. Shipped: Your order is collected for assignment by the forwarder.
5. Traceable: Tracking information for your order is available.
6. Waiting: Human interaction is needed for your order.
7. In production: Your order needs more than 3 working days processing time.
8. Canceled: Your order is canceled.

Remark:

1. We will reserve the “Pending” order for 2 weeks. If you don’t check out within this period, the order will be canceled.
2. Once your order has reached “Processing” status, it can no longer be canceled or otherwise altered in any way.
3. It normally takes 1-2 working days for the order status to change from “Shipped” to “Traceable”, since we need some time to collect the tracking information from the stock and upload it to our system. You can enter your order here to track it when its status reaches “Traceable”.
4. 4. If your order is set as “Waiting” status, our Customer-Service stuff will contact you within 24-48 working hours to get this flag cleared ASAP.
5. 5. Some particular orders’ processing time will be longer than 3 working days, like the items that do not exist in our warehouses. We will apply the “In production” status flag to these orders.
6. 6. Please contact our Customer-Service stuff timely if you need to cancel an order, and that order doesn’t reach the “Processing” status. To avoid any trouble, please recheck your shopping cart before checkout.

Shipping information

General

1. We can deliver all in-stock orders in 1-3 business days as your payment has cleared.
2. All items are inspected before dispatch and are carefully hand-packed.
3. With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we can’t be held responsible for any damage that may have occurred in transit.
4. We will ship according to the shipping address you provided, please notify us any address change to avoid parcel loss.

Shipping options
We offer registered Air mail and competitively priced DHL/UPS shipping service.

Local Shipment:
For local orders inEgypt, we offer local courier service with fees ranges from EGP15 – EGP25 according to delivery location (paid by customer to the courier)

Overseas Shipment:
For order over EGP 1000, we offer the free Registered Air mail shipping. For order over EGP1500, we offer the free DHL shipping.
To avoid the big loss caused by parcel lost in transit, the Registered Air mail shipping is not available for order over EGP1500. If the Registered Air mail shipping is must for you, please leave us a comment. We will charge you the Express shipping cost, and ship following your instruction. But we regret that we can’t hold the responsibility for the possible loss.

1. Air mail
   It is calculated per 10g, starts from EGP 65 including handling and package fee.It normally takes 15 to 25 days to reach majority of the world, but shipping time is greatly affected by factors beyond our control, like weather, post office delay, custom and etc. We couldn’t guarantee a timely delivery but will perform the best on our side.
   If your order by Air mail is notified as “Traceable” for 30 days without reception, please contact your post office and notify us. We will follow up closely to track the parcel, and refund/ reship in the worst case.
2. DHL/UPS DHL
   3-5 days not guaranteed, tracked, not insured, delivery by end of day
   UPS Worldwide Express Plus 1-3 Business Days not guaranteed, tracked, not insured, delivery as early as 8:00 a.m
   UPS Worldwide Express
   1-3 Business Days not guaranteed, tracked, not insured, delivery typically by 10:30 a.m. or 12:00 noon
   UPS Worldwide Express Saver
   1-3 Business Days not guaranteed, tracked, not insured, delivery by end of dayUPS Worldwide Expedited
   3-5 Business Days not guaranteed, tracked, not insured, delivery by end of day

Customs, Duties and Taxes
You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company. We will not hold responsible for any extra charges once the original package has been shipped.

If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer.

Customs are quite different in each country. Please comment while you are placing order about the requirements, we will support as much as possible.

Payment information
Payment Term is DELIVERY AGAINST PAYMENT, we DO NOT accept C.O.D. orders.
We accept the Credit Card and Wire Transfers.

Credit Card:
In order to pay by credit card, you will be required to enter your credit card number with the date of expiry once you reach Checkout. We accept Visa and MasterCard.

Wire Transfers:
Wire Transfers can only be used on orders with a grand total (subtotal plus all additions and deductions, shipping fees excluded) of at least EGP 3000.
For order > EGP12000, Wire Transfers is preferred. In this circumstance, 3% extra discount will be applied for the grand total (subtotal plus all additions and deductions, shipping fees excluded).
Wire transfer payments usually take 5-7 business days to clear. We will not ship your order until your payment is verified by our bank. Please send a copy of the Wire transfers receipt to our customer service, it is not sufficient to release an order, but will help to push the delivery date.

Support:
To ensure your questions to be answered timely, please submit them to the appropriate department email.
Technical Support: info@fut-electronics.com
Most information (documentation, specifications, etc.) we have on our products are available for download on each product’s page.
Future Electronics Ltd provides consultation services. If you need advice on designing your project or if you’re having a problem with something, please submit it to Future Electronics Technical Support Forum. You would have the great helps from the community. Technical Support can only help suggest products to purchase, and ensure that those products are working as expected.
Order Relate: orders@fut-electronics.com
When asking questions about an order and shipping, please include your order number.
Quality Issue: info@fut-electronics.com
If you got a defect, please email: info@fut-electronics.com, We will do our best to locate the cause and work out a satisfying solution ASAP.
Consultation &Technical Issue: fan@fut-electronics.com
General Information: info@fut-electronics.com

Warranty:
We guarantee to provide accurate descriptions and high quality product. If you have any problems with your order, please notify us within 3 days from date of delivery of any defective product. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a defect with the product. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.

Returns:
If you are not satisfied with a product you bought, for whatever reason, it is possible to return it for refund within 2 days of receipt (10 days for an exchange). You must first advise us by email: order@fut-electronics.com for return authorization.

No returns will be accepted without having previously obtained a return authorization. All returns must be in its original mint and clean condition. Returns on damaged, scratched, programmed, burnt, or otherwise ‘played with’ product will not be accepted. The product must then be returned in its original packaging with its receipt and a small note for the reason of the return. The note will help us to serve you better and improve our products. Reimbursement will be denied for any products which do not conform to the abovementioned conditions.

Please note that all items will be reimbursed within 3 days of receiving the product (shipping fees excluded). You must cover the cost of returning the product. You will need to pay for shipping (if you want a refund instead of a replacement). Shipping fees will only be refunded if the return is a result of a shipping error on our part.

Auto Notify:
When the product is out of stock, you can leave us your E-mail address, and we will notify you by e-mail when it becomes available.
Due to limited supply, all stock is sold at first come first serve basis. Auto Notify does not guarantee availability and price. All prices are subject to change without notice.
We will not send you any other e-mails or add you to our newsletter; you will only be e-mailed about this product!